Getting support

1. Ask SubReady on WhatsApp

1. Just ask, in normal words — product questions (“how do I send a statement?”), your own numbers (“what’s my CIS total?”), or general trade questions.
2. SubReady answers from product knowledge and your own books. It won’t give regulated tax, legal or financial advice — for those it explains the general rule and points you to your accountant.

2. Open a support ticket

1. Open Help in the web app (app.subready.co.uk) or mobile app.
2. Describe the problem — screenshots help.
3. Replies usually arrive within 4 working hours. You’ll see responses in the same place.

3. Contact the team

1. Use the contact page for anything else — partnerships, press, accountants wanting client access.

Before you ask — quick self-checks

• Numbers look off? See dashboard explained — unconfirmed drafts and unmatched lines are the usual suspects.
• Receipt read wrong? Reply to it: “make it £55” — receipts help.
• Locked out after the trial? Subscription & billing.